FAQS

• What is the different between socks material?

Soft socks is the popular type of socks that can be used in all seasons

Half Towel socks have heavier material (Towel) at the bottom of the socks used mainly in winter season

Full Towel Socks is full of towel material also preferable  to use in winter season

You can also message us on social media platforms or whatsapp if you need suggestion of what fits you the best

 

• Can I open the package before paying?

Of course, you’re able to check your package and your items before payment with courier in-case of any wrong items please return it immediately to the courier

 

• When do I receive my order?

Usually the order takes 3-5 working days, in-case of any kind of delay, please contact customer service through whatsapp, call or email

 

• Cancelling order?

you must have an account on our website to cancel the order through orders at your account page

If you do not have account, please send  your order number, phone number to customer service through whatsapp, call or email to proceed the cancellation

 

• What if I received any wrong item that wasn’t ordered?

Of course we’ll do a FREE exchange immediately to the correct ordered items.

 

• What are the payment methods?

We’ve different kind of payments to fit all your needs, you can pay by credit card, mobile wallets or cash on delivery.

 

• Can I return my order?

We receive any return/exchange request within 14 days, make sure the product is able to be returned and please check more details through Return Policy Page: https://rojooshop.com/return-policy/

 

• Can I order 2 items to select one with the courier?

Unfortunately you can not, you’ve to receive  it all or return it all, we do not accept any partial delivery.

 

How do I create account?

You can just click on Account and create your account s, you’ll be able to track your orders, check your orders history, manage your addresses and check your WishList

 

• How do I track my order?

The best option if you didn’t receive your order within 5 working days to contact customer service through any channel.